They started with defining conflict and certain factors towards it . Couple of self-answer questions gave us a general understanding of what conflict means and how important it is to people. They've also given some options to resolve conflicts such as being open minded, focus on real issues but not on personality traits . The way two parties reacting to each other remains the same until a solution is provided. When conflict occurs within group, all need to sit down and talk to each other calmly without being angry or feeling despair. All members have to force themselves to come up with a general solution to their conflict as the best way of making sure their works are going well as planned . They've also mentioned of benefits and negatives of resolution conflict.
For their oral presentation, I found that they had too much reading, content of oral speech is pretty much same as what they have written on presentation slides, and some of them have to raise their voice for a bit to ensure people sitting at the back could hear them clearly .
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